Known

Last Updated: June 10th, 2025

1. Welcome to Known Co.'s Privacy Policy!

This document explains how we collect, store, protect, and share your information, and with whom we share it. We recommend reading this Policy in conjunction with our Terms and Conditions of Use.

Known Co. ("Known," "we," "us," or "our") is committed to protecting your privacy and creating a safe and secure online experience for all our users. While you enjoy our digital products and services, we collect information about you. You may also choose to share information with other users through the platform. We may need to share your information in limited circumstances, as described in this Policy.

1.1 YOUR CONSENT TO DATA PRACTICES

By accessing or using our Terms of Services, you acknowledge and agree to the practices described in this Privacy Policy. This includes our collection, use, processing, and sharing of your personal information—including voice and biometric data, international transfers, and AI-based personalization and matching. You may withdraw your consent at any time where permitted by law by contacting us or limiting your use of the Services.

1.2 WHO WE ARE

If you live in the United States, the company responsible for your data (the "data controller") is: Known Co.

2. INFORMATION WE COLLECT

2.1 Registration and Voice Onboarding Information

When you create a Known account, you provide information through our voice onboarding process and AI interface necessary to offer our Services:

Basic identifying information (name, date of birth, gender, email address, phone number)
Login information (as applicable)
Voice recordings and voice-derived data from the onboarding process
Demographic information and dating preferences shared verbally or via AI interaction
Optional profile information (education, occupation, interests, etc.)
Device information and location data (when enabled)
Payment information (if applicable)

Since our primary interface is conversational, most profile data is stored in our AI-driven database. To review or request changes, you may contact customer support. You are responsible for keeping your information accurate and up to date.

2.2 Information Generated Through Use of Our Services

Using our Services generates information that we collect, including:

Voice data and transcripts from AI interactions
Usage data (commands, preferences, conversation patterns)
Device information (IP address, device type, operating system, browser type)
Log data (session times, topics, referring/exit pages)
Location data (when enabled)
Communications (interactions with AI and other users)
Transaction information (purchases, subscriptions, billing details)

2.3 Information from Third Parties and External Sources

We may collect information from:

Social media accounts you mention
Professional platforms like LinkedIn, to enhance profile and matching
Public websites (education, job history, etc.)
Business partners, ad networks, and analytics providers
Other users (e.g., reports, feedback)

This data is used to improve your experience and enhance match quality.

3. HOW WE USE YOUR INFORMATION

We use your information to:

Provide, improve, and develop our Services
Create and maintain accounts
Facilitate user matching
Process transactions and manage billing
Communicate with you
Customize content and advertising
Ensure user safety and service security
Verify identity and prevent fraud
Troubleshoot and resolve issues
Enforce policies and terms
Comply with legal obligations

3.1 AI-Generated Content and Matching

Known uses AI to generate profiles, insights, and matches. While we strive for accuracy, AI-generated content may be imprecise or reflect bias.

You understand and accept that:

We do not guarantee the accuracy or appropriateness of AI output.
You assume responsibility for acting on AI recommendations.
AI results may sometimes reflect unexpected or incomplete content.

4. SHARING YOUR INFORMATION

4.1 With Other Users

Your AI-generated profile and preferences may be shared in limited form with potential matches. Since profiles are derived through conversation, you do not manage them manually.

4.2 With Service Providers and Partners

We may share your information with trusted third parties, including:

Hosting and cloud providers
Payment processors
Analytics vendors
Security and fraud prevention partners
Customer support services
Vendors providing services for users such as restaurant booking

These providers are contractually obligated to use your data only as directed by us.

4.3 Legal Disclosures

We may share your data if required to do so by law, or in good faith belief that such action is necessary to:

Comply with legal obligations or proceedings
Protect our rights, property, or the safety of others
Investigate violations of our Terms of Service
Prevent or address illegal activity or harm
Facilitate a merger, acquisition, or sale of assets

4.4 With Your Consent

We may share your information with third parties with your consent.

5. DATA RETENTION AND SECURITY

5.1 Data Retention

We retain your personal information only as long as necessary to:

Provide and improve our services
Conduct ordinary business operations (e.g., billing, fraud prevention, customer support)
Comply with applicable laws, regulations, and legal processes
Resolve disputes and enforce our agreements

When determining how long to keep personal information, we evaluate:

The amount, nature, and sensitivity of the data
The risk of harm from unauthorized use or disclosure The purposes for which we collect and process the data, and whether those purposes can be fulfilled by other means
Applicable legal, regulatory, or contractual obligations

Deleted accounts may still result in some retained, de-identified, or aggregated data for analysis or recordkeeping.

5.2 Data Security

We use commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, and access controls.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security. In the event of a data breach affecting your personal information, we will notify you and any applicable authorities as required by law.

6. YOUR RIGHTS AND CHOICES

You may have the following rights depending on your jurisdiction:

Access - Request a copy of your data
Correction - Fix inaccuracies
Deletion - Request deletion of your data
Restriction - Limit processing
Data Portability - Get your data in a portable format
Objection - Opt out of certain uses (e.g., marketing)

To exercise these rights, contact us.

6.1 Managing Your Information

You can manage your information by:

Asking our AI to update your data
Contact us

Some data may be retained for legal, security, or operational reasons.

6.2 Communication Preferences

You may opt out of promotional messages by:

Following all opt-out or unsubscribe instructions provided in the email or text

We may still send essential service messages even if you opt out.

6.3 Third-Party Data

We may collect personal information about you from third-party sources (for example, social media platforms or data brokers). As a California resident, you have the right to:

Request a list of third-party sources from which we have obtained your data.
Request deletion of any personal information we hold that originated from a third party. Opt out of further collection of data from third-party sources.

6.4 Voice Data & AI Transcripts

We collect voice recordings when you use voice-enabled features of our AI matchmaker. You have the right to:

Access your AI voice transcripts at any time.
Request deletion of your voice recordings.
Opt out of having your voice data used for training or improvement of our AI models.

6.5 Biometric Information (California & Illinois)

For California residents, voice recordings are treated as “sensitive personal information” under CCPA/CPRA. You can request access, deletion, or opt out of sharing this data at any time. For Illinois residents, “voiceprints” qualify as biometric identifiers under BIPA (740 ILCS 14/10). By enabling our voice features, you provide written consent (as required by Illinois law) for us to collect, store, and use your voiceprints for AI matching and personalization. We will retain biometric data only as long as necessary and will permanently delete it upon your request or when it is no longer needed for its original purpose.

To exercise any of these rights, please follow the steps in our “Requests to Know or Delete” section.

7. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to countries with different privacy laws. We use safeguards, including the European Commission's Standard Contractual Clauses, to protect your data during international transfers.

8. CHILDREN'S PRIVACY

Our Services are for users 18 and older. We do not knowingly collect data from minors. If you believe a user is under 18, report them to info@knowndating.com.

9. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically. Updates will be posted on this page and, if material, sent via email or product notification. Check the “Last Updated” date to stay informed.

10. LIABILITY LIMITATIONS AND ACKNOWLEDGEMENTS

10.1 Security Acknowledgement

We implement safeguards but cannot guarantee absolute security. Transmission of data is at your own risk.

10.2 Third-Party Services

We are not responsible for third-party services linked from our platform. Review their privacy policies separately.

10.3 Data Breach Limitation of Liability

In case of breach:

We will notify affected users per legal requirements
We will mitigate the effects and cooperate with regulators
Liability is limited to the extent permitted by law
We are not liable for indirect, incidental, or consequential damages

10.4 Force Majeure

We are not liable for delays or failures beyond our control, including natural disasters, pandemics, or civil unrest.

11. CONTACT US

Email: info@knowndating.com

850 New Burton Road, Suite 201, Dover, DE 19904

12. CALIFORNIA PRIVACY RIGHTS

California residents have rights under CCPA/CPRA:

Right to Know
Right to Delete
Right to Correct
Right to Opt-Out of Sale/Sharing (we do not sell your data)
Right to Limit Use of Sensitive Information

To exercise these rights, contact us at info@knowndating.com. We do not discriminate for exercising privacy rights.

13. DISPUTE RESOLUTION AND ARBITRATION

Disputes must be resolved through binding arbitration in San Francisco County, CA, under AAA rules.

You waive jury trial and class action rights
Injunctive relief for IP/data misuse is exempted
This clause does not apply where prohibited by law

14. CHANGE OF CONTROL

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of that transaction. The new owner will be required to honor this Privacy Policy or provide notice if there are material changes. You can request deletion of your data at any time, including before the transaction closes, by following the instructions in the “Your Rights” section.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its Terms of Service.